Introduction

COSMIQ EDUSNAP Private Limited (“COSMIQ,” “we,” “our,” or “us”) is committed to protecting your privacy. As an Original Equipment Manufacturer (OEM) based in India, we provide education technology solutions for K–12 schools and enable business through a two-tier distribution network. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Scope and Applicability

This Privacy Policy applies to all interactions with COSMIQ EDUSNAP, including but not limited to:

• Our websites and online portals.
• Mobile applications and device software.
• Customer support and service touchpoints.
• Interactions through authorized distributors and resellers.

2. Information We Collect

A. Information You Provide Directly:

• Name, contact number, email ID.
• School/Institution details (for business users).
• Registration details via web forms, device onboarding, or customer service calls.

B. Information We Collect Automatically:

• Device data (make, model, operating system).
• App usage patterns and diagnostic logs.
• MDM (Mobile Device Management) data, including geolocation when enabled.

C. Information from Third Parties:

• Data from our channel partners, service providers, and educational institutions using our solutions.

3. How We Use Your Information

We use personal information to:

• Register and manage user accounts or devices.
• Provide software updates, technical support, and warranty services.
• Monitor system performance and product safety.
• Prevent fraud or unauthorized use.
• Communicate with you about updates, offers, and administrative messages (subject to your preferences).

4. Legal Basis for Processing

Our processing of personal information is based on:

• Consent.
• Contractual necessity.
• Compliance with legal obligations.
• Legitimate interest, such as improving our products and services.

5. Data Sharing and Disclosure

We may share your information with:

• Our authorized distribution partners and service centers.
• Government or regulatory authorities, where required by law.
• Third-party service providers under strict data protection agreements.

We do NOT sell or rent your personal data to third parties.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable law. Once the data is no longer needed, it will be securely deleted or anonymized.

7. Data Security

COSMIQ implements industry-standard technical and organizational measures to protect personal information against loss, misuse, unauthorized access, disclosure, or destruction. However, no system can be completely secure, and we urge users to take appropriate precautions when using our platforms.

8. Your Rights

Subject to applicable laws, you have the right to:

•  Access and correct your personal data.
• Withdraw consent at any time (without affecting past processing).
• Object to or restrict certain data processing.
• Request deletion or portability of your personal data.

To exercise your rights, contact us using the information in the Contact Us section.

9. Communications Preferences

You can manage your marketing preferences by:

• Using the ‘unsubscribe’ option in emails.
• Contacting us to opt-out of non-essential communications.

We may still send service-related messages (e.g., account updates or policy changes).

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect or retain personal data from children. If you believe a child under 18 has submitted data to us, please contact us immediately for prompt deletion.

11. International Transfers

Where applicable, personal information may be processed outside India, including by partners or cloud services. We ensure appropriate safeguards and compliance with data protection laws.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified through our website or directly via email/app notifications.

13. Contact Us

COSMIQ EDUSNAP Private Limited
2nd Floor, C-185, Naraina Industrial Area, Phase I, New Delhi – 110028
contact@cosmiq.co.in
+91 9711797117
www.cosmiq.co.in